Frequently Asked Questions
Everything you need to know about shopping with Turbo Brands Factory.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I know which size to choose?
Every product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific product dimensions for the perfect fit.
Are your products authentic?
Yes, Turbo Brands Factory guarantees 100% authenticity. We source directly from authorized manufacturers and reputable distributors to ensure premium quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.